Store Policies | OBSCO — Ottawa Beauty Supply Company
OBSCO - Ottawa Beauty Supply Company. Ottawa's one stop beauty supply shop!
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Store Policies


We do everything possible to make sure your shopping experience with OBSCO is a positive one. For whatever reason there are times when what you ordered isn’t what you expected — it happens! See the following information on our returns and exchanges policies.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

Not eligible for a refund: Synthetic and human hair, clipper and other blades, body jewelry, ear piercing and piercing implements and fashion earrings, scissors, shaving tools, styling tools : ALL SALES FINAL, and cannot be returned for any reason.

Electrical items and shears: Electrical items and shears may be refunded or exchanged with an original receipt only, and dated within 30 days of purchase. Without a receipt, or after 30 days, we do not offer an exchange or refund–the customer must contact the manufacturer directly to take advantage of their warranty.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item no in its original condition, is damaged or missing parts for reasons not due to our error
  • Any items that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejections of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card company, or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank.  There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

ALL sale items are final.




We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 158 Dalhousie Street, Ottawa, Ontario, K1N 7C4, Canada




To return your product, you should mail your product to: 158 Dalhousie Street, Ottawa, Ontario, K1N 7C4.

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.



Your day is busy enough — let us handle the added stress by eliminating having to pick up your supplies. We will take care of it efficiently and at an affordable rate. Are you located in-town? We provide next day in-town delivery on orders placed before 14:00. Please speak with Josh if you have any questions or if you are outside the Ottawa region and would like delivery.

The shipping charges are discounted rates for orders weighing less than 2 LB or 1.0 KG; An order with heavier, oversized items and/or going to a rural/remote area may incur additional shipping surcharge. You will be notified by email or phone if additional fees need to be charged to your account to cover shipping surcharges.

Orders delivered by Canada Post or USPS (Expedited Parcel or Xpresspost) can only be left in what is deemed to be a secure location. If no one is available to accept the package, and if a secure drop-off location is not available, then a card will be left informing you that the package is waiting to be picked up at the nearest post office.

All shipments are insured and trackable. Once your order is shipped, usually within 24 hours from the order is placed, we will email you the shipping information including a tracking number.

Standard shipping, Expedited Parcel by Canada Post in Canada, and USPS or UPS Ground to USA, generally delivers in 1-7 (3-8 to US) business days. For the remote/rural areas, it takes extra days to deliver, and in some cases the shipping surcharge may apply.

UPS Express Saver is guaranteed to deliver on the next business day to most metropolitan areas. For some remote/rural areas, it may take extra one or two days to deliver, and the shipping surcharge may apply.

Most of orders are shipped from our warehouse in Ottawa, Ontario. When a delivery time range is indicated, for example, UPS Ground 1-6 days, the closer your area is to us, the faster your order will deliver. For example, UPS Ground delivers to major cities in Ontario in 1 day, to Quebec in 2 days, Alberta, Manitoba and Saskatchewan in 3 days, BC in 4 days, etc.

“Day” mentioned here means “business day” that excludes Saturday, Sunday, national and provincial holidays.

Please ensure that your shipping address is correct and complete. If your address is an apartment, condominium, or commercial building, please include your apartment or suite number.  If your order is delivered to a business address, please include the business name for easier delivery.

If a buzzer number is necessary to enter your building, please include it as well.

Please also make sure that your billing information is exactly the same as the information on file with your bank; otherwise, your order may be delayed or cancelled.


If your package is undeliverable due to incorrect address, your package will be returned or abandoned. It is customer’s responsibility for the charges occur, including the shipping and return shipping cost, tax and/or other charges.

If you notice any errors or damage with your order please contact our Customer Service department immediately, within 24 hours of delivery.


Shipping charges shown above apply to Continental USA only. Extra charges apply for orders to Hawaii, Alaska, and Puerto Rico. Please provide a street address for delivery by UPS. If you only have a PO Box address, please select a shipping method by postal service.




All prices listed are in Canadian dollars. Your credit card or PayPal statement however will show our charge (billed as OBSCO or in your currency, USD. The dollar amount in your invoice will be converted to USD on the day that you make your payment. To convert from and to Canadian dollars at the latest exchange rate, you can use Bank of Canada’s Currency Converter. This currency conversion tool gives you an estimate NOT a guaranteed rate.


Sales Tax

No Canadian Sales Tax will be collected on US orders.



Please be sure to provide all of your correct billing information on the order form, including the exact name on the credit card, your exact billing address and your phone number. This information should be the same as the information that appears on your monthly credit card statement and bank record. If our online system can not verify the transaction and we will need to request further information from you. All information provided to us is confidential.






Questions or concerns? Don’t hesitate to ask…